July 11 (Reuters) – E-commerce giant Amazon.com Inc’s (AMZN.O) online store was grappling with widespread outages on Sunday night, consistent with outage monitoring website Downdetector, the second broad disruption to services since late June. Its online store showed error messages on several regional domains. Reuters couldn’t access product listing on its domains including, us, India, Canada, the UK, France, and Singapore.
“We’re sorry that some customers could also be experiencing issues while shopping. We appreciate your patience as we work to resolve the difficulty,” an Amazon spokesperson said. As of 0400 GMT, a number of the domains were copied. Amazon didn’t immediately answer requests for comment about the extent of the recovery in services. More than 38,000 user reports indicated issues with Amazon’s online store site, while nearly 500 users reported problems with the Amazon Web Services, consistent with Downdetector.
About 80% of the problems reported were with its website, while 15% were with log-ins and 5% with its check-out services, consistent with Downdetector. Downdetector tracks outages by collating status reports from a series of sources, including user-submitted errors on its platform. The outage could have affected a bigger number of users. In June, multiple users experienced a quick outage on Amazon platforms including Alexa and Prime Video before services were restored. read more Reporting by Radhika Anilkumar, Sneha Bhowmik, and Shubham Kalia in Bengaluru; Editing by Arun Koyyur and Edwina Gibbs